Refund and Satisfaction Policy

At Hondo Sign Co., we take pride in the quality of our custom banners, stickers, decals, and printed products. If you are not satisfied with your order, please contact us within 7 days of delivery at info@hondosignco.com.

Custom Products and Returns

Because our products are custom-made specifically for each customer, we do not accept physical returns. Customers are not required to return an item unless specifically requested by Hondo Sign Co.

Refund and Reprint Requests

Every concern is reviewed individually. To help us evaluate your request, we may require:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue
• Photographs of the packaging if the order arrived damaged
• Any other information reasonably needed to verify the claim

After reviewing the information provided, Hondo Sign Co. may offer a reprint, replacement, store credit, partial refund, or full refund. The appropriate resolution will be determined based on the circumstances and available evidence.

Submitting a request does not automatically guarantee a refund. Hondo Sign Co. reserves the right to approve or deny refund and replacement requests when a claim cannot be verified, the information provided is incomplete or inconsistent, or there is evidence of misuse, alteration, fraud, or abuse of this policy.

Eligible Issues

A refund, replacement, or reprint may be offered when:

• The product contains a printing or production error caused by Hondo Sign Co.
• The customer receives the wrong product, size, quantity, or material
• The product arrives damaged
• The finished product is materially different from the approved artwork or order specifications
• A verified quality issue makes the product unusable for its intended purpose

Issues Generally Not Eligible

Refunds and replacements are generally not available for:

• Spelling, sizing, color, resolution, or design errors contained in customer-supplied artwork
• Artwork or proofs approved by the customer
• Incorrect information supplied by the customer
• A change of mind after production has started
• Slight color differences between screens, proofs, and printed products
• Improper installation, application, storage, cleaning, or use
• Normal wear, weathering, fading, or damage occurring after delivery
• Carrier delays after an order has shipped
• Damage caused by modifying, trimming, installing, or using the product

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders may be cancelled for a full refund only if production has not started. Once artwork preparation, printing, cutting, finishing, or other production work has begun, cancellation requests may be denied or subject to deductions for work and materials already used.

Approved Refunds

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take 5–10 business days after the refund is issued.

Contact Us

To request assistance, email info@hondosignco.com within 7 days of delivery. Please include your order number, an explanation of the issue, and clear supporting photographs.